What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The "Thanks" URL is not working good!!

    Asked by ilariajoyeria on April 09, 2013 at 08:40 PM

    Form not found: 30987709082666==
    Details: File: /www/v3/builds/19037e42494ea02e6eb2a47430e2c2e3f951ddca/lib/classes/Submission.php Line: 235
    Page URL:

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    Answered by jeanettebmz on April 09, 2013 at 11:52 PM

    We are really sorry about this inconvenience. I have already reported this issue to our engineers, and they are already taking care of it, it should be fixed ASAP

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    JotForm Founder

    Answered by aytekin on April 10, 2013 at 03:51 AM

    Just tested the form and it is working fine. We had a redis problem yesterday that might have caused this temporary error.