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    Failure during Google Spreadsheet authentication. Constant cache clearing req'd?!

    Asked by Masalamedia on April 09, 2013 at 08:49 PM

    When attempting to set up the integration with Google Spreadsheet, the first step is to authorize with Google. I click the green "Authenticate" button and am shown the normal Google pop up window with the blue ALLOW ACCESS button. I click that button and the pop up window refreshes to a blank white page and it then stalls.


    If I empty the cache and re-attempt it works OK. But if I immedately create a new form and do a Google Spreadsheet integration, the same failure occurs.

    Surely you can't expect users to do a cache emptying every single time they want to perform an integration...


    This was on Chrome/MacOS 10.8.3 on a very speedy/solid internet connection and ample RAM resources.

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    Answered by jeanettebmz on April 09, 2013 at 08:59 PM

    I have cleared the cache of your forms in your account.

    Can you please clear your browser's one more time?

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    Answered by Masalamedia on April 09, 2013 at 09:00 PM

    OK, I'll try. I've hit this four times now. Let's see if whatever you did makes a difference. Is there a user control to clear that cache on your end? 

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    Answered by jeanettebmz on April 09, 2013 at 11:20 PM

    Yes it is, but we have been informed there is glitch in our servers that might be affecting some forms to be updated , or might shown them as deleted. Our engineers are taking care of this already and it should be fixed ASAP