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Failure during Google Spreadsheet authentication. Constant cache clearing req'd?!Asked by Masalamedia on April 09, 2013 at 08:49 PM
When attempting to set up the integration with Google Spreadsheet, the first step is to authorize with Google. I click the green "Authenticate" button and am shown the normal Google pop up window with the blue ALLOW ACCESS button. I click that button and the pop up window refreshes to a blank white page and it then stalls.
If I empty the cache and re-attempt it works OK. But if I immedately create a new form and do a Google Spreadsheet integration, the same failure occurs.
Surely you can't expect users to do a cache emptying every single time they want to perform an integration...
This was on Chrome/MacOS 10.8.3 on a very speedy/solid internet connection and ample RAM resources.
I have cleared the cache of your forms in your account.
Can you please clear your browser's one more time?
OK, I'll try. I've hit this four times now. Let's see if whatever you did makes a difference. Is there a user control to clear that cache on your end?
Yes it is, but we have been informed there is glitch in our servers that might be affecting some forms to be updated , or might shown them as deleted. Our engineers are taking care of this already and it should be fixed ASAP