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  • Profile Image

    Contact form not working

    Asked by shopwest on April 09, 2013 at 09:54 PM

    I have created a contact form and i linked an email to it. The test email is working, but when I submit the form

    I do not receive anything in my emails.

     

    Can you please help me with this

     

    kind regards

    Geraldine

    Page URL:
    www.shopwest.net.au/contactus.html

    contact form Emails email
  • Profile Image

    Answered by glennlee on April 10, 2013 at 12:28 AM

    Hi,

    I checked your email address and I found it on the bounce list.

     

    Result: sales@shopwest.net.au is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'DNS Soft Error looking up shopw= est.net.au (MX) while asking recursive_nameserver1.parent. Error was: unabl= e to reach nameserver on any valid IP'
     

     

    I already removed it from the bounce list. To avoid this to happen again please see this page and follow the steps. I also made a submission test please kindly check your email. Thanks!

  • Profile Image

    Answered by shopwest on April 10, 2013 at 06:16 PM
    Thank you for your help
    kind regards
    Geraldine
    Quoting JotForm Support Forum :
    New response received
    A new response has been received: [1]
    Answered by GLENNLEE
    Hi,
    I checked your email address and I found it on the bounce list.
    Result: sales@shopwest.net.au is IN the bounce list
    REASON(S) : 5.4.7 - Delivery expired (message too old) 'DNS Soft Error
    looking up shopw=est.net.au (MX) while asking
    recursive_nameserver1.parent. Error was: unabl= e to reach nameserver