What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms showing incorrect images?

    Asked by MutinousCreations on April 09, 2013 at 10:11 PM

    I recently started using JotForm to process payments. Several of the orders I shipped last week were sent to the wrong buyer. All of my products have custom images printed on them. When I ship I look through JotForm to find the matching image, than I find the order in PayPal via their name, and print the shipping label. I do not see how I could have made a clerical mistake in the shipping the orders several times (3+ so far) on the same day. Is it possible that my jotform submissions are mixing up the images between buyers?? If so this would be an extremely major issue and I would have to cancel my paid account with you.

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    JotForm Founder

    Answered by aytekin on April 10, 2013 at 03:34 AM

    Do you mean the submissions page on JotForm showing incorrect user information with incorrect upload file? I have not seen anything like that happen in the past. Did you check the submission page and if the problem is happening can you tell us how can we see it on which submission?