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Will TateAsked on November 11, 2019 at 1:12 PM
Hello,
Recently a form embed code on our site stopped working:
The page the form is embedded is here: https://www.smartsourcerx.com/become-a-customer
The form we are trying to embed is: https://form.jotformpro.com/jsform/91405909983165
Although currently this URL redirects to the login page with a utm_campaign of "form-deleted"
Another form on the site still works: https://www.smartsourcerx.com/become-a-customer
Which embeds the following form just fine: https://form.jotformpro.com/jsform/91484632549163
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David JotForm Support ManagerReplied on November 11, 2019 at 5:05 PM
Thank you for contacting us, the URL "https://form.jotformpro.com/jsform/91405909983165" is not the correct URL, the correct one is: https://form.jotformpro.com/form/91405909983165
You can also find your forms URL as shown on this guide: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL
If you need to embed it in your site, please follow this guide: https://www.jotform.com/help/34-Embedding-a-Form-to-a-Web-Page
Let us know if you need more help.
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Will TateReplied on November 12, 2019 at 4:41 PM
Thank you for your response.
However this does not fix the issue. https://form.jotformpro.com/form/91405909983165 (with /form/ instead of /jsform/) doesn't work.
The working example provided https://form.jotformpro.com/jsform/91484632549163 has /jsform/ and works fine, but involves some redirect on the jotforms level to our enterprise account's script: https://amerisourcebergen.jotform.com/jsform/91484632549163
This was working originally for the broken form https://form.jotformpro.com/jsform/91405909983165 as it was redirecting to https://amerisourcebergen.jotform.com/jsform/91405909983165 but is no longer the case.
Also, notice /jsform/ and not /form/ in all working examples provided.
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David JotForm Support ManagerReplied on November 12, 2019 at 4:53 PM
The form https://www.jotform.com/form/91405909983165, is not loading anymore, because it was deleted by the owner(username: SMTEcommerce) in Oct 11, 2019:
https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs
Let us know if you have more questions.