Unable to download attachment files

  • JoshCartledge
    Asked on November 12, 2019 at 1:04 PM

    Hello,


    I have set up a form but when I try to download on certain browsers I get a 404 error.


    Can you advise how to fix this please? I have a screenshot but this form won't let me upload it


    Thanks

    Josh

  • VincentJay
    Replied on November 12, 2019 at 3:31 PM

    Hi,

    Please check your account privacy settings and make sure that the options in the screenshot below are disabled.

    1573590548bxcfshs Screenshot 10

    1. Open your JotForm account.
    2. Go to this link: https://www.jotform.com/myaccount/settings
    3. Update Privacy settings.