Embedded payment form is not submitting.

Something seems to be going on from your back end, because we are all of a sudden getting a significant amount of customer calls complaining about our payment form not going through, and they are unable to make payment.

We apologize for the inconvenience. Is it the same form? https://form.jotform.com/92055474132150 

I assume that it should be updated on this site, but the page is not loading. Could you share the exact URL of the page where the form is embedded?

Also, what error message are your users receiving when they attempt to submit the form? If possible, share a screenshot of it on this forum thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

Yes, it's the same payment form.

The URL is https://www.storemytruck.com/top-tractor-trailer-parking-near-me-payment.html

Since the form is requiring a payment, we won't be able to test it. Can we put your payment field as non-required for a moment just to submit it? Or, can you try to submitting it?

Make sure to open the browsers console report, and take a screenshot of it when the form error comes up: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

I'll try to submit it.

Did you guys run a test transaction on our gateway earlier? I got this:

========= GENERAL INFORMATION =========
Merchant : STOREMYTRUCK (2119130)
Date/Time : 12-Nov-2019 13:40:07 EST

========= ORDER INFORMATION =========
Invoice : none
Description : Test transaction for ValidateCustomerPaymentProfile.
Amount : 1.00 (USD)
Payment Method: Visa xxxx7394
Transaction Type: Authorization Only

============== Line Items ==============

============== RESULTS ==============
Response : This transaction has been approved.
Auth Code : 000000
Transaction ID : 0
Address Verification : AVS Not Applicable

That must be someone in our back-end team testing the other issue reported on the following thread: https://www.jotform.com/answers/2019199-

Your inquiry is being addressed in the following thread: https://www.jotform.com/answers/2019199