Unable to login to my account

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    OpalGypsy
    Asked on April 10, 2013 at 08:02 AM

    Hi

    Can you please advise why I am unale to login to my account?

    When I try to retrieve my password, a message appears saying that I do not have a valid account...

     

    I hope you are able to solve the mystery and resolve the matter immediately as I have quite a few forms in the system that I need access to

     

    regards

    Julie Collins

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    sidharth_kch
    Answered on April 10, 2013 at 09:09 AM

    @OpalGypsy

    I deeply apologize for this inconvenience. Your account was auto suspended by our anti-phishing system.

    I have checked your account and re-scanned your forms and found it not to be in violation of JotForm's terms of use.  

    I have reactivated your account. Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth

  • Profile Image
    OpalGypsy
    Answered on February 02, 2014 at 10:00 PM
    good morning
    I am again having trouble logging in to JotForm...
    Can you please look into this and get back to me when I am able to login
    again....
    thank you for your assistance in this urgent matter
    regards
    Opal
    ...
  • Profile Image
    jonathan
    Answered on February 03, 2014 at 03:56 AM

    Hi Opal,

    Can you please retry again at this time?

    I checked your account, and it is currently active and have no issue.

    Actually, you seem to be logged in already at the time you posted this messae, because you are using your JotForm username when you posted here.

     

    Thanks.

  • Profile Image
    OpalGypsy
    Answered on February 03, 2014 at 10:50 AM
    thank you and yes, the website finally allowed me to login although it
    didn't recognise my email address the 3 times I tried to send off for the
    retrieval of my password... I finally logged in using my original email
    address and my password... the login wouldn't accept my username to login
    for some reason....
    never mind though, I managed to login and am happily using Jotform once
    more
    thanks again for your help
    Opal
    ...