What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to login to my account

    Asked by OpalGypsy on April 10, 2013 at 08:02 AM


    Can you please advise why I am unale to login to my account?

    When I try to retrieve my password, a message appears saying that I do not have a valid account...


    I hope you are able to solve the mystery and resolve the matter immediately as I have quite a few forms in the system that I need access to



    Julie Collins

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    Answered by sidharth_kch on April 10, 2013 at 09:09 AM


    I deeply apologize for this inconvenience. Your account was auto suspended by our anti-phishing system.

    I have checked your account and re-scanned your forms and found it not to be in violation of JotForm's terms of use.  

    I have reactivated your account. Should you have any questions please feel free to contact us.



  • Profile Image

    Answered by OpalGypsy on February 02, 2014 at 10:00 PM
    good morning
    I am again having trouble logging in to JotForm...
    Can you please look into this and get back to me when I am able to login
    thank you for your assistance in this urgent matter
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    JotForm Support

    Answered by jonathan on February 03, 2014 at 03:56 AM

    Hi Opal,

    Can you please retry again at this time?

    I checked your account, and it is currently active and have no issue.

    Actually, you seem to be logged in already at the time you posted this messae, because you are using your JotForm username when you posted here.



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    Answered by OpalGypsy on February 03, 2014 at 10:50 AM
    thank you and yes, the website finally allowed me to login although it
    didn't recognise my email address the 3 times I tried to send off for the
    retrieval of my password... I finally logged in using my original email
    address and my password... the login wouldn't accept my username to login
    for some reason....
    never mind though, I managed to login and am happily using Jotform once
    thanks again for your help