"Submit" button does not function in Desktop and Tablet

  • jbtcacademy
    Asked on November 13, 2019 at 5:32 AM

    May i know why my forms can only be submitted in mobile mode. The "submit" button does not function well in Desktop and Tablet. Please help.

  • esrataner
    Replied on November 13, 2019 at 5:59 AM

    Hi,

    I have observed the same problem and I am escalating your issue to our level 2 team.

  • eugene
    Replied on November 13, 2019 at 7:36 AM

    Hello,

    The issue on your form (https://www.jotform.com/93077701433455) is fixed now. You were using the below custom CSS code on your submit button, it caused this error.

    Submit button does not function in Desktop and Tablet Image 1 Screenshot 20

    Using !important tags and custom positions for form fields sometimes can cause conflicts with your form's general CSS attributes. 

    I've removed this custom CSS code except box-shadow part.

    Feel free to contact us again if you have any further questions.