Stripe: How do you handle subscription cancellations? How can a user unsubscribe?

  • alptkz
    Asked on November 13, 2019 at 6:46 AM
    2. How do you handle subscription cancellations? How can a user unsubscribe?
  • Victoria_K
    Replied on November 13, 2019 at 7:11 AM

    Subscription cancellations may vary by a payment processor used on form. When it is Stripe as you have mentioned, subscriptions should be cancelled within your Strip dashboard. Your customers can contact you as merchant to request the cancellation. All successful subscription payments are also available in your form submissions page. You can use the link the access the specific subscription you want to cancel. See screenshot below as an example:

    15650993372019 08 06 025 Screenshot 10