What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why are Unfinished Payments counted as a Payment Submission?Asked by morfo2 on April 10, 2013 at 01:44 PM
I'm a new jotform user and I've created a donation and a payment script for my website (www.tech-radio.pt) and I have a free acount so my Payment Submissions have a limit of 10 usages but the problem is that I get 1 submission for each button submission and not for a payment conclusion. So any person chose a value and press "Buy" or "Donate" and I immediatly get -1 in my Payment Submission Limit but they don't finish the payment. They go to the payment page (Ex. Paypal) and they can just cancel but I will lose submissions and I don't get any money.
I sugest that the payment submission only count's when is a finished payment.
Waiting for aswer...
Thank you very much!
Unfinished Payments even when Test Sending count as an " Incomplete Submission " and this happens because it was cancelled before the Transaction could be finalized but it went through to count for your Account Usage as a Payment Submission since the data was already submitted and because of this it is left in a Pending Status until it's been completed.