What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is not using the correct theme

    Asked by hprcinfo on April 10, 2013 at 03:45 PM

    No matter how many times I change it it does not use the correct formatting for the theme I selected.

     

    I added a Custom CSS to the form to remove the background image and color but it is still doing it.

    Page URL:
    http://hpretreatcenter.org/staging/?page_id=83

    background image selected
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    Answered by pinoytech on April 10, 2013 at 04:17 PM

    Hi,

    We apologize for the inconvenience that may have caused. Have you tried already re-ambedding your form code in to your website? If not, can you please give a try and see if that fixed the issue or not.

    Thank you!

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    Answered by hprcinfo on April 10, 2013 at 08:39 PM
    Yes I did that a few times. I am using the embed feature.
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    Answered by jeanettebmz on April 10, 2013 at 09:23 PM

    Can you please try to embed the iFrame code to show the updates?

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    Answered by hprcinfo on April 10, 2013 at 09:25 PM
    I just did that about 15 mins ago do I need to do it again?
    - Christina
    Sent from my iPad
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    JotForm Support

    Answered by jonathan on April 10, 2013 at 10:02 PM

    Hi Christina,

    May I suggest cloning the form and then re-embed the cloned version of the form instead.

    Use this guide https://www.jotform.com/help/27-Form-Cloning

    I was able to see the issue on your form, because the radio option field is not behaving as normal when viewed

    BUT using a cloned version of the form, I was able to fix it.

     

    Hope this help. Inform us if the issue persist.

    Thanks.

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    Answered by hprcinfo on April 13, 2013 at 07:31 PM

    I did as you said and I am still getting the same error. My other form on the website is working fine.

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    JotForm Support

    Answered by EltonCris on April 14, 2013 at 02:01 AM

    @hprcinfo

    Try to inject the following CSS codes to your form.

    body, html {
    background: none !important;
    }

    How to Inject Custom CSS Codes to your Form

    Let us know if this doesn't help. Thank you!

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    JotForm Support

    Answered by EltonCris on April 14, 2013 at 02:19 AM

    @hprcinfo

    Upon looking at your form source code, I noticed some filepicker.io css that's like embedded to your form but they aren't on the form builder. However, when I checked your filepicker.io properties, it displays this.

    Therefore, it's some sort of issues with your filepicker.io settings. To fix that, simply recreate your filepicker.io field. Just delete it and add another filepicker.io field.

    Thanks!