Active Campaign Integration problem with email field

  • wilhelmhast
    Asked on November 14, 2019 at 4:02 AM

    I duplicated a form (from a form that works perfectly with Active Campaign) which I then translated into Swedish, but when I try to add in the integration with Active campaign it says "email required" even though I have the email field selected - What am I doing wrong? The integration needed to be changed for this form as the list and tags in active campaign were to be different - but I can't work out why it's not recognising the fact that I have selected the email field from the form - I had matched up other fields in the integration but have deleted them in the screenshot attached just to show the error better.

    Jotform Thread 2040264 Screenshot
  • Girish JotForm Support
    Replied on November 14, 2019 at 6:19 AM

    I checked your form and can see that you have successfully integrated all fields and the Active Campaign integration is also successfully connected.

    Are you still facing any issues with the integration?

  • serbay
    Replied on April 10, 2020 at 9:08 AM

    Hello @wilhelmhast,

    We have checked the issue which assigned our support team.

    We checked our Test button for ActiveCampaign. It seems to be working fine.


    If you keep your data on EU -Zone servers, please make sure your browser starts with 'https://eu.jotform.com' in the address bar during the test.

    Otherwise, the test button will fail.

    ** It starts with 'https://www.jotform' or 'https://jotform.com', whenever you keep your data on US-Zone servers.


    If you are sure that you are connected with the correct address and still get the 'Email' error, please make sure that the mapped question is answered in the latest submission you received.

    Please note,

    If your form hasn't any submissions during the test, it will test by generating fake data.

    If your form already received submissions during the test, it will test with the latest submission data.


    Hope this helps you.

    Regards.