What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot find account

    Asked by Eric Schiowitz on April 10, 2013 at 04:36 PM

    Hi -

    I wanted to change the email address that my for gets sent to but Jotform says it can't find my account when I try to log in.



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    JotForm Support

    Answered by Mike_T on April 10, 2013 at 04:51 PM

    Thank you for contacting us.

    You have a Guest account with us, it is based on your browser cookies. In order to solve the issue, please simply register a Free account with us, your forms will be automatically transferred to your registered account.

    Please feel free to contact us if you need any further assistance.

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    Answered by ericsite on April 17, 2013 at 09:50 AM

    Hi -My forms are coming through with a lot of foreign text.  Please see red text below and advise how to remove.  Thanks!



     iemand heeft de volgende gegevens ingevult op Contact

    Question Answer
    Name Eric Schiowitz
    E-mail eschiowitz@gmail.com
    Type Question
    Message This is a test from Eric
    Do you like Wouterplanet?  
    The user IP was:
    To edit go here: http://submit.jotform.us/form.php?formID=30256022475144&sid=232015487452516765&mode=edit 

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    Answered by sidharth_kch on April 17, 2013 at 10:05 AM


    This text is appearing in your email because its added in your notification email content.

    You can delete these text in your notification settings. Please follow these steps to edit:

    1. Open your form in edit mode.

    2. Click on "Email Alerts" from your top menu.

    3. Select the notification you want to edit.

    4. You will see the "Compose Email" screen where you can change the email content.


    Please let us know if you need further assistance.