What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    where in the web site I can ask to stop the subscription

    Asked by marcucci on April 11, 2013 at 09:30 AM

    I am interested in a short perido of usage. Most likely 2 or 3 months only. When I subscribe to the service I accept a monthly payment but how and when I can interrupt the service.

    I would much appreciate a kind and timely respondse


    thanking you in advance for your kind collaboration I send my


    best regards



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    Answered by sidharth_kch on April 11, 2013 at 09:52 AM


    I see you have two questions:

    When you should stop the subscription: You have option to upgrade / downgrade your account anytime. 


    How to stop the subscription: Please follow these steps to cancel your subscription:

    1. Login your account to JotForm

    2. Click on Account under a person looking icon at the upper right corner of your page.

    3. Go to Billing tab and click Switch Subscription under Starter (Free) Plan

    4. Click Cancel Subscription button on the new window.


    Please let us know if i haven't understood your question correctly.