where in the web site I can ask to stop the subscription

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    Asked on April 11, 2013 at 09:30 AM

    I am interested in a short perido of usage. Most likely 2 or 3 months only. When I subscribe to the service I accept a monthly payment but how and when I can interrupt the service.

    I would much appreciate a kind and timely respondse


    thanking you in advance for your kind collaboration I send my


    best regards



  • Profile Image
    Answered on April 11, 2013 at 09:52 AM


    I see you have two questions:

    When you should stop the subscription: You have option to upgrade / downgrade your account anytime. 


    How to stop the subscription: Please follow these steps to cancel your subscription:

    1. Login your account to JotForm

    2. Click on Account under a person looking icon at the upper right corner of your page.

    3. Go to Billing tab and click Switch Subscription under Starter (Free) Plan

    4. Click Cancel Subscription button on the new window.


    Please let us know if i haven't understood your question correctly.