Unable to access my account

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    Carolyn Young 
    Asked on November 16, 2019 at 02:14 AM

    Hi,

    I am trying to login to the jotform account that I set up.

    My email address is - The WavesNetballClub@outlook.com .

    The user name was Waves1.

    When I type them in it says they are valid but when I enter the password it is not recognising it.  I have gone to  reset password and the above email address comes up for the rest link to be sent to.  The problem is the reset link hasn't arrived. I have tried multiple times and no email comes. What am I doing wrong?

    Carolyn Young

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    Carolyn Young 
    Answered on November 16, 2019 at 02:17 AM

    In my previous message the email address is incorrect. It is TheWavesNetballClub@outlook.com .

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    Mike_G
    Answered on November 16, 2019 at 12:38 PM

    The account associated with the email address you have provided is on "Deleted" status and I'm also not seeing any active forms in it. I have reactivated the account. You can try to login to your account as you should have access to it now. If you are still having issues, please do not hesitate to contact us again anytime.