Payment Error: Payment was unsuccessful. Your credit card was not charged

  • nattybats
    Asked on November 16, 2019 at 4:37 PM

    As a follow up to my clients not being able to enter their credit card details and the form then making them go back and restart - here's a screenshot of the only error message the client has received.

    There should not be any charge going through either - there's just a dummy 1c product.


    Nat

    Jotform Thread 2043216 Screenshot
  • roneet
    Replied on November 16, 2019 at 10:35 PM

    May we know which form you are referring to? Which payment integration have you added that is showing this error?

    Looking forward to your response.

    Thanks.

  • Natalie Rimlinger
    Replied on November 18, 2019 at 2:30 PM

    Hi there


    It's my new clients form and it isn't effecting all clients either as one went through yesterday .


    Its integrated with Stripe.


    Many thanks


    Nataloe

  • KrisLei Jotform Support
    Replied on November 18, 2019 at 7:33 PM

    Hi Nataloe,

    I have checked your form and I can see that Stripe is successfully integrated into your account. To clarify,  there's only one respondent that is affected correct? If so, kindly try to advise the respondent to use a different card or to process the payment or use a different device. Then let us know how does it go.

    Looking forward to your response.