How would I REMOVE the order total from a form email notification so th

  • t1mvaughan
    Asked on November 17, 2019 at 9:45 AM

    How would I REMOVE the order total from a form email notification so that only the items ordered are listed? I'm using a Purchase Order Payment integration because the items being sold are priced per pound. So I'm using the form to collect the items desired, then provide the total afterwards based on actual weight of items selected.

    I do not display the total in the form but need to remove it from the email notification that goes back to the customer.

  • Mike_G JotForm Support
    Replied on November 17, 2019 at 9:56 AM

    Following the instructions in the guide, you will just have to add the details that you only need to show in email notifications one-by-one but not include the {myProducts:total} which will display the total.

    If you would only like to display the selected products, you only need {myProducts:product}.

    1574002428zt09 52 34 Screenshot 10

    And, as a result:

    1574002577zt09 55 28 Screenshot 21

    Please give it a try and let us know if you need any further assistance.

  • t1mvaughan
    Replied on November 17, 2019 at 1:50 PM
    That worked. I tried it last night as well but received the same email. I guess saving the change isn't enough, the form must be "published" for the change to take effect?
    Regardless, thanks for the help!
    ________________________________
    ...
  • Mike_G JotForm Support
    Replied on November 17, 2019 at 2:20 PM

    I'm not completely sure but, there's a possibility that the issue you encountered last night was related to form cache which have caused the form not to show the latest update. But we are glad to know that it now works on your end and we appreciate you giving us an update that the issue is resolved.

    Issue related to cache can be resolved by clearing the cache of your form — http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    For other questions or concerns, please do not hesitate to contact us again anytime.