Email Notifications don't work at all for any form we have

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    johnwaterblastingcom
    Asked on April 11, 2013 at 02:41 PM

    I'm kinda frustrated because we pay for this service and we don;t get emails from any of the forms ever.

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    pinoytech
    Answered on April 11, 2013 at 03:03 PM

    Hi John,

    We apologize for the inconvenience that may have caused. According to your mail log, it shows that the email was successfully sent to email jessica@waterblasting.com which is your email recipient.

    Current Server: 

    /var/log/jotform/amazonSES.log:[11/Apr/2013:10:14:32 -0400] 30935894022961 AmazonSES Sent email to jessica@waterblasting.com -  MessageID:0000013df972a424-5479d918-5b86-40b0-a564-8c861669b853-000000 - RequestId:219e322e-a2b2-11e2-a6b3-0f36e9dc8adf

    /var/log/jotform/amazonSES.log:[11/Apr/2013:11:59:56 -0400] 30935894022961 AmazonSES Sent email to jessica@waterblasting.com -  MessageID:0000013df9d3231c-4cdda5cc-0ea6-46ea-827a-1c9cf4efb6aa-000000 - RequestId:daf8b971-a2c0-11e2-8529-7de1cb5af4ec

    /var/log/jotform/amazonSES.log:[11/Apr/2013:14:27:03 -0400] 30935894022961 AmazonSES Sent email to jessica@waterblasting.com -  MessageID:0000013dfa59d018-5b6dbc35-cc61-4348-9696-fca3bdce0624-000000 - RequestId:67c4a311-a2d5-11e2-9f5e-376b013bd6e2

    Have you tried already checking your spam/bulk folders? If not, can you please give a try?

    You might like to take a look at this article also on how to prevent emails not being received.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thank you!