Airport picker widget: option to show commercial airports by default at the top

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    Asked on November 17, 2019 at 10:17 PM

    Airport widget is still showing non-standard IATA codes. Also, it shows completely useless information like helipads and dirt/recreational private airports which are useless to travel professionals. Do you have a version that only contains commercial airports (i.e. airports that you can buy a ticket to fly to/from and are served by commercial airlines) and it uses the standard IATA 3-letter codes only? I built a form and I am ready to purchase to subscription, but not if the widget is as is right now. The name of it is very deceiving.

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    Answered on November 18, 2019 at 01:59 AM

    Unfortunately, you cannot change what options would appear in the Aiport Picker widget. However, I can forward a feature/bug request to our backend team if you provide more information.

    Also, the widget should display the IATA Standard codes. Could you please tell to which airport the code is not displaying or showing incorrectly? You can also share a screenshot of the issue with us.


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    Answered on November 18, 2019 at 05:03 PM

    Below is what shows up when I type "Los Angeles" and the client needs to scroll quite far down to get to LAX (Los Angeles International Airport).

    It is also listed as KLAX/LAX - the K is a designation added to all US commercial airports, but it is not the proper standard designation.
    All of the travel industry uses IATA airport codes (which are 3 alpha characters). The Heliports and dirt/private landing strips are useless to a travel professional. For the list to be of use, it should only contain commercial airports - in other words, airports that one can purchase a ticket to fly in/out or charter a private jet. All of those only have a 3 letter codes (worldwide).

    1574114296Annotation 2019-11-18 135755.p

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    Answered on November 18, 2019 at 10:54 PM

    Thank you for the detailed explanation.

    I understand what you are referring to and can see that indeed the user will need to scroll down to the end to view the Los Angeles airport option:


    Let me forward this request to our back end team, if there can be an option to show commercial airports at the top. We will not be able to provide an ETA at the moment, but we will keep you posted on updates via this thread.

    Regarding the IATA codes, I've moved the issue to a new thread: 

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    Answered on February 17, 2020 at 04:41 AM

    Please note that the widget has been updated and you have been updated by our developers on the thread: