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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    security certificate errors

    Asked by rickeb on April 11, 2013 at 07:22 PM

    I'm getting the following Internet Explorer 8 error when trying to access my application at:

     

    https://regalservice.com/careers/driver-application/

     

    "To help protect your security, Internet Explorer has blocked this website from displaying content with security certificate errors"

     

    The embed code I'm using for the Wordpress Driver Application is:

     

    <script type="text/javascript" src="https://secure.jotformpro.com/jsform/21358403614953"></script>

    It goes withou saying that this page will load in every other browser.

     

    Thank you in advance,

     

    Rick

    Page URL:
    https://regalservice.com/careers/driver-application/

    protect jsform content secure. IE8 WinXP
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    Answered by jeanettebmz on April 11, 2013 at 07:58 PM

    Can you please state which browser and Operating system do you get this error? I have opened on IE9, Firefox and Chrome with no problems the link you posted above https://regalservice.com/careers/driver-application/ 

     

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    Answered by rickeb on April 11, 2013 at 08:13 PM

    Sorry, I should have given more details. Windows XP with Internet Explorer 8 on a PC is the problem. It works on an emulator (VMware Fusion) running Windows 7 and Internet Explorer 8 on a Mac. It runs on every other browser I've tried on Mac's and PC's as well. Unfortunately there are still a lot of Windows XP users out there in the employee base I'm going after.

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    Answered by jeanettebmz on April 11, 2013 at 09:45 PM

    You are much right , there is a problem with Windows XP and IE 8 that I was able to reproduceI , however after clicking on "Display blocked content", I was able to display the page

    At any rate, I am forwarding this to our developers, as I know this error will make people to hesitate to continue

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    Answered by rickeb on April 11, 2013 at 10:31 PM

    Thank you, do you have any idea when I might anticipate a fix?

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    Answered by jeanettebmz on April 12, 2013 at 12:05 AM

    Let's wait until tomorrow for an update or fix

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    Answered by rickeb on April 12, 2013 at 12:19 AM

    Thank you for diagnosing the problem so quickly. Excellent support.

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    JotForm Founder

    Answered by aytekin on April 12, 2013 at 03:17 AM

    Fixed now.

    There was a problem on IE 8 and Windows XP because of a bug on Windows XP. We already had a fix for this but because of another change the fix was disabled. We fixed it now.

    Thanks for your patience. 

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    Answered by rickeb on April 12, 2013 at 09:30 AM

    Tweak the fix just a little. The page loads instantly but has the warning bar on it. Also, the captcha never loads:

     

    https://regalservice.com/careers/driver-application/

     

    I answered the email with a screenshot attachment.

     

    Thanks for responding so quickly,

     

    Rick

     


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    Answered by rickeb on April 12, 2013 at 09:32 AM
    You need to tweak the fix just a little. The page loads instantly but has the warning bar on it. Also, the captcha never loads:
    https://regalservice.com/careers/driver-application/
    Thanks for responding so quickly,
    Rick
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    JotForm Support

    Answered by Welvin on April 12, 2013 at 10:22 AM

    Hi Rick,

    Please try re-embedding your form using our iframe method: How to Get Form iFrame Codes. Or, try changing the secure URL from https://secure to https://www;

    <script type="text/javascript" src="https://www.jotformpro.com/jsform/21358403614953"></script>

    Let us know for results.

    Thanks

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    Answered by rickeb on April 12, 2013 at 10:37 AM

    I've already re-embedded, the screenshot I sent you was the result. I tried the www version and there was no application loaded on the page. (I'll be out of the office for the next 4 hours but will continue the troubleshooting when I return)

    Thanks,

    Rick

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    JotForm Support

    Answered by KadeJM on April 12, 2013 at 11:41 AM

    Hi Rick, I was able to replicate the issue with the Captcha not loading in IE7. When I tried to view it in IE8 strangely the page would not even let your site show up during tests. I also cleared your form cache from our end but that did not help either. Additionally I didn't come across any warnings though. Anyhow, I will be forwarding this new information to our development team.

     

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    Answered by rickeb on April 12, 2013 at 03:55 PM

    Thanks, keep me posted. The page loads but has the warning bar on it after it's loaded.

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    Answered by jeanettebmz on April 12, 2013 at 04:13 PM

    The captcha issuen might be related to your browser,  you migh have javascript disabled. Please renabled it , check this link for further info on how to do this

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    Answered by jeanettebmz on April 12, 2013 at 05:20 PM

    Our developers have fixed the security certificate error. We really apologize for any inconvenience caused to you

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    Answered by rickeb on April 12, 2013 at 09:37 PM

    I re-embeded Application, made sure javascript was turned on, emptied cache, restarted IE 8, still doesn't work. It is different though. Now the page loads, about 2 beats later the yellow warning bar appears and stays on. The captcha never loads. I've gone to varios other captcha sites and it loads right away. Perplexing yes?

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    JotForm Support

    Answered by Welvin on April 13, 2013 at 05:03 AM

    Hi Rick,

    Please try to reset IE8 Settings. Check this guide on how: http://windows.microsoft.com/en-ph/windows-vista/reset-internet-explorer-8-settings (please kindly check the affected areas when doing this).

     

    Thanks

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    Answered by rickeb on April 13, 2013 at 09:31 AM

    I've already done that several times.

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    JotForm Support

    Answered by jonathan on April 13, 2013 at 02:29 PM

    @Rick,

    Hi, I was also able to see the problem with the Captcha not completely loading when using WinXP/IE8 OS.

    I'd like to mention that the problem only happens with WinXP/IE8 combination. With other browsers, Chrome, FF, on the same OS, your web page and form load just fine.

    Since the problem is specifically OS related, I suggest you also any of the ff: options and check if it makes any difference.

    1. Set the form's Captcha field re-captcha to ON. You can see this in the captcha field property.

    2. Can you try re-embedding using iframe code? I know that it would loose the styling of the form in relation to the page, but just for testing, you should also try on this OS settings. See if this load the forms properly.

    3. WinXP was already an expired OS. Updates and support for this OS had ceased already. What I am saying is, you might have an updated IE8 browser -- but it does not mean it will be compatible with WinXP OS. Combination of an old OS system with an updated browser will have high probability of incompatibility issues.  Can you suggest using Chrome in the WinXP OS to users instead? 

    Hope this help. Please keep us posted of the results.

    Thanks.

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    Answered by rickeb on April 13, 2013 at 03:59 PM

    Setting the forms Captcha field to re-captcha ON solved the problem. This also eliminated the yellow bar indicating security certificate errors, good troubleshooting. The iFrame embed didn't allow me to use re-captcha OFF either so I went back to the Wordpress embed. Is it possible to fix this in the code to allow me to use the form with re-captcha OFF? People have told me that it's much easier for them to read in that mode. I took a screen of the Privacy Report that shows captcha being blocked. I know I could simple change the security settings but right now I'm using the IE8 default settings which most of my target audience would use (they really wouldn't know how to change them). Thank you for staying with this and finding the problem.

    Privacy report 

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    JotForm Support

    Answered by jonathan on April 13, 2013 at 05:43 PM

    Hi,

    I have noted the issue on the default captcha field on the WinXP/IE8 OS. 

    But I suggest we create another post for this, since the original post(this topic) is not about the captcha field, but about the security certificates issues(which was already fixed)

    Please create a new topic using this link . Just give it a title regarding the default captcha problem. =)

    We will monitor your new post, and will provide you response asap.

    Thanks.

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    Answered by rickeb on April 14, 2013 at 07:28 PM

    I responded by email. The only issue that remains is the security error pop up that I have to click through every time I launch the page: 

    "Do you want to view only the webpage content that was delivered securely? This webpage contains content that will not be delivered using a secure HTTPS connection, which could compromise the security of the entire page"

    The page shows up as https secure, you just need one more small coding fix.
    Thanks,
    Rick
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    Answered by rickeb on April 14, 2013 at 07:35 PM

    Sorry, I thought I was responding to the other post.