Upload space

  • freshstartmanagement
    Asked on November 18, 2019 at 1:40 PM

    Last week I was able to delete some older form submissions I don't need any longer and then that reduced my used upload space.  Now when I try to do that the option is "move to trash", when I do that it doesn't free up any space and I cannot find those submissions in my Trash folder...so where did they go?  thanks

  • jonathan
    Replied on November 18, 2019 at 6:50 PM

    We apologize for any inconvenience caused. Just to clarify on the deleted submission data, please take note that deleted submissions are permanently gone and cannot be restored because there are no other copy of them in the Submission page.

    Guide : How to Delete Form Submission Data

    Now when I try to do that the option is "move to trash"...,

    Can clarify where you saw this option. Was it on your form submission  page https://www.jotform.com/submissions/81364498289170 ?

    I do not see the option "move to trash" in the Submission page.

    We will wait for your updated response.