number of forms sent

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    Asked on April 06, 2011 at 07:21 AM


    I have a doubt about the way you calculate the number of forms sent that is showned in the MyForms page on the left side (my left).

    I have 2 forms, one with 310 submissions and another with 154 wich totals 464 but on the number of forms sent it shows 290

    Whats is wrong ? even considering the 100 free until i subscribe, it does match.

    Or is the number of forms sent the real number of emails sent and means that i have several submissions that have not sent the email ?




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    Answered on April 06, 2011 at 07:58 AM

    Hello Jorge,

    The number of forms sent with the number 290 indicates that this is the total number of submissions for the month.  This resets back to zero when your subscription gets renewed or expires on the next month.

    While your forms with 310 submissions and 154 are the total number of submissions in those respective forms.  The number of submissions in these forms will drop if you delete some submissions or drop to zero if you delete them all.  Although this will not drop the numbers of submissions for the month.

    With all these, adding the total submissions of all forms also is not relevant to the total submissions on the left side.  The total submissions on the left side only counts the number of submissions of all the forms for a period, while the submissions in the forms only counts the submissions in the form, regardless of the month it was sent.

    If you wish to tally the number of submissions, you may download the data of all your forms and count all submissions for this month.

    If you find an anomaly such as the numbers do not tally, please let us know.

    Hope this helps.