Strings for webhook is not working 100%

  • bm2575
    Asked on November 18, 2019 at 9:09 PM

    I have a condition to redirect the thank you page to a specific url (which is the same Jotform that supposed to auto populate the fields using webhooks) The problem is, it only transfers the first 30%. Is there a limit of no. of strings that can be placed? What could be causing this problem? Any help is appreciated. 

    i have tried using a different browser, cleaning up the cache and history, even on incognito mode. the strings have been triple checked. Thank you


  • VincentJay
    Replied on November 19, 2019 at 2:25 AM

    Hi,

    Did you recently edit your form adding or removing fields?

    If yes, please try re-integrating WebHook to your form by following this guide: https://www.jotform.com/help/245-How-to-Setup-a-Webhook-with-JotForm

    After that, please let us know how it goes. Thank you.

  • bm2575
    Replied on November 19, 2019 at 12:05 PM

    I am doing it in a different way. I have done this in the past but not as big as this one. (665 strings) Please see screen shot below. Please advise accordingly. Thanks1574183128File00001 Screenshot 10

  • VincentJay
    Replied on November 19, 2019 at 12:33 PM

    Hi,

    Please share the form URL so we can check it further. Here's how: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    Also, if the form is embedded on a website, please share it too. Thank you.

  • bm2575
    Replied on November 19, 2019 at 3:12 PM

    Hi, this is the url of the form:

    https://form.jotform.com/73315484358159

     And this is the url of where I am trying to redirect the thank you page: (it is redirecting, however not all fields are being populated, it stops after about the first 30%)

    https://form.jotform.com/73315484358159?howDid={howDid}&referredBy520={referredBy520}&notes1434={notes1434}&priorCarrier={priorCarrier}&typeA1552={typeA1552}&firstamp={firstamp}&willBe2172={willBe2172}&applicantHome={applicantHome}&applicantMobile={applicantMobile}&applicantEmail={applicantEmail}&birthdate2262={birthdate2262}&gender2174={gender2174}&maritalStatus2175={maritalStatus2175}&driverLicense1373={driverLicense1373}&typeA={typeA}&yearsOperating1786={yearsOperating1786}&motorcycleEndorsement1787={motorcycleEndorsement1787}&employmentStatus2176={employmentStatus2176}&occupation2177={occupation2177}&selfemployed2179={selfemployed2179}&natureOf2181={natureOf2181}&addressOf2277[addr_line1]={addressOf2277:addr_line1}&addressOf2277[city]={addressOf2277:city}&addressOf2277[state]={addressOf2277:state}&addressOf2277[postal]={addressOf2277:postal}&app12879={app12879}&addressOf[addr_line1]={addressOf:addr_line1}&addressOf[city]={addressOf:city}&addressOf[state]={addressOf:state}&addressOf[postal]={addressOf:postal}&goodStudent={goodStudent}&firstamp1412={firstamp1412}&willBe2183={willBe2183}&relationshipTo2291={relationshipTo2291}&reasonFor2184={reasonFor2184}&explainWhy1551={explainWhy1551}&birthdate2263={birthdate2263}&gender2185={gender2185}&maritalStatus={maritalStatus}&driverLicense1418={driverLicense1418}&licenseState={licenseState}&yearsOperating={yearsOperating}&motorcycleEndorsement1791={motorcycleEndorsement1791}&employmentStatus2187={employmentStatus2187}&occupation1421={occupation1421}&selfemployed={selfemployed}&natureOf1425={natureOf1425}&addressOf2276[addr_line1]={addressOf2276:addr_line1}&addressOf2276[city]={addressOf2276:city}&addressOf2276[state]={addressOf2276:state}&addressOf2276[postal]={addressOf2276:postal}&app12878={app12878}&addressOf2267[addr_line1]={addressOf2267:addr_line1}&addressOf2267[city]={addressOf2267:city}&addressOf2267[state]={addressOf2267:state}&addressOf2267[postal]={addressOf2276:postal}&goodStudent2268={goodStudent2268}&addressltaTarget_blank[addr_line1]={addressltaTarget_blank:addr_line1}&addressltaTarget_blank[city]={addressltaTarget_blank:city}&addressltaTarget_blank[state]=addressltaTarget_blank:state}&addressltaTarget_blank[postal]={addressltaTarget_blank:postal}&app1={app1}&addressType={addressType}&garagingAddresslta[addr_line1]={garagingAddresslta:addr_line1}&garagingAddresslta[city]={garagingAddresslta:city}&garagingAddresslta[state]={garagingAddresslta:state}&garagingAddresslta[postal]={garagingAddresslta:postal}&garagingAddress={garagingAddress}&notes2289={notes2289}&addDriver2188={addDriver2188}&firstamp1468={firstamp1468}&relationshipTo2189={relationshipTo2189}&birthdate1st={birthdate1st}&gender1st={gender1st}&maritalStatus2863={maritalStatus2863}&driverLicense1473={driverLicense1473}&gender1848gender1848={gender1848gender1848}&yearsOperating1793={yearsOperating1793}&motorcycleEndorsement1794={motorcycleEndorsement1794}&employmentStatus={employmentStatus}&occupation1476={occupation1476}&selfemployed1st={selfemployed1st}&natureOf1480={natureOf1480}&addressOf2275[addr_line1]={addressOf2275:addr_line1}&addressOf2275[city]={addressOf2275:city}&addressOf2275[state]={addressOf2275:state}&addressOf2275[postal]={addressOf2275:postal}&addressOf2269addr_line1]={addressOf2269:addr_line1}&addressOf2269[city]={addressOf2269:city}&addressOf2269[state]={addressOf2269:state}&addressOf2269[postal]={addressOf2269:postal}&goodStudent2270={goodStudent2270}&addAnother={addAnother}&firstamp1490={firstamp1490}&relationshipTo2194={relationshipTo2194}&birthdate2nd={birthdate2nd}&gender2nd={gender2nd}&maritalStatus2864={maritalStatus2864}&driverLicense1494={driverLicense1494}&licenseState1495={licenseState1495}&yearsOperating1797={yearsOperating1797}&motent}&employmentStatus2197={employmentStatus2197}&occupation1497={occupation1497}&selfemployed2nd={selfemployed2nd}&natureOf1501={natureOf1501}&addressOf2274[addr_line1]={addressOf2274:addr_line1}&addressOf2274[city]={addressOf2274:city}&addressOf2274[state]={addressOf2274:state}&addressOf2274[pocenseState1515}&yearsOperating1801={yearsOperating1801}&motorcycleEndorsement1802={motorcycleEndorsement1802}&employmentStatus2201={employmentStatus2201}&occupation={occupation}&selfemployed3rd+{selfemployed3rd}&natureOf1521={natureOf1521}addressOf1523[addr_line1]={addressOf1523:addr_line1}&addressOf1523[city]={addressOf1523:city}&addressOf1523[state]={addressOf1523:state}&addressOf1523[postal]={addressOf1523:postal}&addressOf1524[addr_line1]={addressOf1524:addr_line1}&addressOf1524[city]={addressOf1524:city}&addressOf1524[state]={addressOf1524:state}&addressOf1524[postal]={addressOf1524:postal}&goodStudent1525={goodStudent1525}&addAnother2202={addAnother2202}&firstamp1530={firstamp1530}&relationshipTo={relationshipTo}&birthdate4th={birthdate4th}&gender4th={gender4th}&maritalStatus2866={maritalStatus2866}&driverLicense1534={driverLicense1534}&licenseState1535={licenseState1535}&yearsOperating1805={yearsOperating1805}&motorcycleEndorsement180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    And if it helps, some fields in 2nd driver section doesn't transfer, and everything after 4th driver section, doesn't transfer. (highlighted in yellow)

    Please advise. Thank you

     

  • VincentJay
    Replied on November 19, 2019 at 3:53 PM

    Thanks for sharing the form link and the strings. 

    When you say you only receive the first 30%, may we know where it stops? What is the last or first field that didn't populate?

    We'll wait for your response. Thank you.

  • bm2575
    Replied on November 19, 2019 at 5:11 PM

    It stops after the driver 4 section, after this field (Good Student (Discount) (4th driver)) none transfers anymore, theres also partial fields that doesn't transfer in the earlier sections. looking forward to your response. thank you.

  • roneet
    Replied on November 19, 2019 at 11:00 PM

    Let me check further and get back to you.

    Thanks.

  • bm2575
    Replied on November 20, 2019 at 11:40 AM

    Hi, Thank you for your help. Please advise the soonest.

  • roneet
    Replied on November 20, 2019 at 12:28 PM

    I have researched further and noticed that there are limitations to the character limit of the URL.

    Strings for webhook is not working 100% Image 10

    So that is the reason when the Form is redirected it gets trimmed off based on the character limitation.

    Please go through these helpful links:

    https://stackoverflow.com/questions/1051485/what-is-the-character-limit-on-url

    https://stackoverflow.com/questions/417142/what-is-the-maximum-length-of-a-url-in-different-browsers

    Let us know if you have further questions.

    Thanks.

  • bm2575
    Replied on November 20, 2019 at 2:14 PM

    Hi, Again I appreciate your help. However I have more concerns, please help me understand, if the browser caused the problem per the limit mentioned, then why does it stop at the same fields on every browser tried on. (edge,ie,chrome). We have also tried removing the strings of the first sections to lessen the length of the url but still it stops on the same area. (after driver 4) We have done this successfully before on our other forms not as big as this though, but not as short as the parts that working for this form right now. I look forward to your response. Thanks again. 

  • VincentJay
    Replied on November 20, 2019 at 2:26 PM

    Please give me more time to check this again. I will get back to you asap. Thank you.

  • VincentJay
    Replied on November 22, 2019 at 6:09 PM

    Hi,

    Could you please test the issue using Mozilla Firefox? 

    If the issue still persists, please let us know. Thank you.

  • bm2575
    Replied on November 22, 2019 at 6:25 PM

    Thank you very much for your help, we have found a work around.