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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image
    JotForm Support

    Chinese Characters are missing when exporting submissions to PDF

    Asked by Welvin on April 12, 2013 at 10:07 AM

    Hi,

    Chinese Characters are missing when exporting submissions to PDF, comparison as follows;

    Original Submissions from Form Submissions Page:

     

    Missing Characters after exporting PDF:

     

    Live Link for PDF: https://shots.jotform.com/welvin/userfile/30943264001443.pdf

     

    Please kindly check and advice.

     

    Thanks

    Submissions JotForm email height
  • Profile Image
    Chief Technology Officer

    Answered by eee on April 14, 2013 at 06:35 AM

    Welvin,

    Do you have a chance to learn which language he is using ? It's Chinese but they have lots of sub-character sets :!

  • Profile Image
    JotForm Support

    Answered by Welvin on April 14, 2013 at 07:39 AM

    Hi Sir EEE,

    Let me ask the user. I thought we generalized Chinese Language on our system. 

     

    Thanks

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    JotForm Support

    Answered by Welvin on April 14, 2013 at 09:41 AM

    Response from him;

     

    We have use traditional Chinese on the form.
    John

    Jotform Support <support@jotform.com> 於 2013年4月14日 19:44 寫道:

     

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    Chief Technology Officer

    Answered by eee on April 15, 2013 at 02:59 AM

    Hi Welvin,

    I have improved our Chinese/Japan character-sets. On PDF export, I'm able to see the missing characters now.

    Thanks for reporting the problem,

    Cheers.

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    JotForm Support

    Answered by Welvin on April 15, 2013 at 03:16 AM

    Thanks as well. I have to email the user now.

    Cheers!