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  • Profile Image

    Submissions and Google Drive

    Asked by jonnostore on April 12, 2013 at 10:58 AM

    Hello,

    I have two forms.

    I just did a test submission - it worked - but on "my forms" page it says 0 submissions.

    If I click see submissions I can see it though. 

    Also my submission did not appear in my google drive.

    Can you give me some guidance please?

    Regards,

    Submissions My Forms two forms hello
  • Profile Image

    Answered by jeanettebmz on April 12, 2013 at 01:08 PM

    I have checked your account, and yes, it shows me 1 submission , but you haven't received anything into your email address because the email alerts (both notification and autoresponders) have not been setup appropiately

    The notification  is lacking of an recipient email, which should be your email address as this is the message to goes to you and notifies you whenever you get a submission.  Also, make sure the sender email address is set to noreply@jotform.com  at the bottom of the dropdown list

    https://cms.jotform.com/uploads/image_upload/image_upload/global/15033_tempo.png

     

    The autoresponder is missing the Sender Name and Sender email address (which should be yours), as this is the message sent to your submitters

    Please check also the guides below:

    Setting Up Email Notifications

    Email Notification Details

     

    On regards to the Google spreadsheet integration, make sure the labels of the form fields do not contain special characters such as   # @ & % ,  as this prevents the integration to be broken. So please correct these labels, for example for Upload field label "Select Picture #1 ", please replace it by Select Picture 1

    Or replace by the word AND , if any

    Once you finish, remove the integration and rebuild it, it should work with no problem

    Kind regards