Forms are no longer saving

  • mikemarg
    Asked on November 19, 2019 at 12:59 PM

    Hi there, my product uses Jotform forms to save and revisit interview prep. I'm noticing that users can no longer save and revisit their work:

    https://form.jotform.com/82208306784156
    Is this an issue you've heard from other users, or is it more likely an issue with my product and the way I've integrated jotform? 

    For context, it had been working perfectly for months up until now, and I haven't pushed code changes on my end. 

    Interestingly, the save functionality still works for a select few forms, like this one: https://form.jotform.com/82610942184153

    Any idea why? 

  • jonathan
    Replied on November 19, 2019 at 6:53 PM

    We apologize for the inconvenience caused. I checked on your form and noted that the Continue Forms Later feature was disabled.

    You need to enable the feature to allow your users to revisit and continue saved session when using your form.

    1574207583zzz 2019 11 20 07 Screenshot 10


    I hope this help. Let us know if issue persist.