What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SSL Certificate Error

    Asked by nsbavaro on April 12, 2013 at 11:58 AM

    Forms stopped appearing on our website. Pleas help us get these back up ASAP. Is our account active? You should see a form on the following page: https://bavaroemployeebenefits.com/contact-us-2

    Thank you for your rapid support.

    Michael Colombo
    209-996-1023

    Page URL:
    https://bavaroemployeebenefits.com/contact-us-2

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    Answered by jefreylandicho on April 12, 2013 at 12:05 PM

    You are not able to see the form due to an SSL error. I have forwarded your concern to our developers for further investigation.

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    Answered by nsbavaro on April 12, 2013 at 04:27 PM

    What sort of SSL error? Is there anything we can do on our end?

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    Chief Technology Officer

    Answered by eee on April 12, 2013 at 04:44 PM

    Hi,

    I couldn't replicate the problem on my end, also I have checked with an external tool, but there is no problem on secure.jotform.us's certificate.

    http://www.networking4all.com/en/support/tools/site+check/report/?fqdn=https%3A%2F%2Fsecure.jotform.us&protocol=https

    Do you have a chance to ping/nslookup to secure.jotform.us on your end ?

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    Answered by nsbavaro on April 12, 2013 at 05:00 PM

    Although the sertificate was installed, the badge was never added to the site. It has been added now and it looks like it is back up and working on our end too now. Thank you for looking into this.

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    JotForm Support

    Answered by Mike_T on April 12, 2013 at 05:16 PM

    The problem has been fixed by our Technicians. Thank you very much for your cooperation and understanding in this matter.