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    Submission Form with Payment

    Asked by strideryte on April 12, 2013 at 12:07 PM


    We have received some submission forms and they don't have payment associated with them (it is a required field).  I noticed that we had some as incomplete, waiting on payment.  If we hit complete registration, would that send us the form even though payment hasn't been made?

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    Answered by KadeJM on April 12, 2013 at 12:53 PM

    Please see this guide for more information about Incomplete Payments. This usually results from the reasons such as the user closed the window before it could redirect them to the payment gateway. Because of this it counts as a Submission but it is also placed into your Incomplete Payments Section since technically it's Incomplete. Now when you hit " Complete " it sends the user a notice requesting that they come back to finish out the transaction for the payment on your form.