What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission Form with Payment

    Asked by strideryte on April 12, 2013 at 12:07 PM

    Hello,

    We have received some submission forms and they don't have payment associated with them (it is a required field).  I noticed that we had some as incomplete, waiting on payment.  If we hit complete registration, would that send us the form even though payment hasn't been made?

    Page URL:
    http://www.strideryte.com/?page_id=101

    required field hello
  • Profile Image
    JotForm Support

    Answered by KadeJM on April 12, 2013 at 12:53 PM

    Please see this guide for more information about Incomplete Payments. This usually results from the reasons such as the user closed the window before it could redirect them to the payment gateway. Because of this it counts as a Submission but it is also placed into your Incomplete Payments Section since technically it's Incomplete. Now when you hit " Complete " it sends the user a notice requesting that they come back to finish out the transaction for the payment on your form.