Payment Authorization - So when do customer get charged?

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    Eric Mitchell
    Asked on November 19, 2019 at 05:44 PM

    So when do customer get charged? And if not immediately, how can we manage revenue..

    Why do you offer the CC option in forms if its not supposed to be on forms?

    Is their something other than forms that we can use instead with JotForm?

    Please advise..



    This is a re-post of a comment on How to Enable Payment Authorization

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    JohnRex
    Answered on November 19, 2019 at 11:05 PM

    Hi Eric,

    I can see that you are referring to the Payment Authorization. Please note that it is only a feature that you can use with the selected payment gateways available with Jotform.

    If you're planning to charge your customers at a later date, then you can use this feature. It will provide you a payment capture link which when clicked, will let you charge the customer. 

    But if you want to charge your customers immediately as soon as they submit the form, then you have the option not to use it. Just integrate your preferred payment gateway to your form. Here's a guide for this: Mastering-Payment-Form-Integrations-with-JotForm 

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    landover
    Answered on November 19, 2019 at 11:50 PM
    My authorized gateway is stripe?
    How do you charge someone later for a transaction happening now?
    I can charge immediately because I have for some time now with no issue, what’s change?
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    JohnRex
    Answered on November 20, 2019 at 12:15 AM

    If you're referring to the purpose of Payment Authorization, here's an example scenario where this can be used:

    Businesses may use authorization only sale transactions if an item that a customer wants is temporarily out of stock. The transaction would place a hold on the amount that the product costs while it is being ordered. When the item becomes available, they settle the transaction, charging the card at that time.

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    landover
    Answered on November 20, 2019 at 01:50 AM
    If it’s in stock?
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    jherwin
    Answered on November 20, 2019 at 05:35 AM

    If you enable payment authorization on your form and you have items in your payment field then it will only authorize the amount of the respondent's credit card. You can then charge the user at a later date.

    Please note that you only have 7 days to collect payments. If not, you will need to ask the user to resubmit your form.

    For more details, please check the stripe webpage: https://stripe.com/docs/payments/charges-api

    As for the out of stock and in-stock, can you please further explain this? Please note that there's no inventory function in the payment field.

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    landover
    Answered on November 20, 2019 at 07:50 AM
    How can I charge the user at the point of sale?
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    jherwin
    Answered on November 20, 2019 at 08:02 AM

    Is your form embedded on a webpage or in app/software?

    If you want to charge the user then just click "Charge now" on your submission page. To view the submissions page of your form, please refer to this guide: How-to-View-Form-Submissions

    Or if you want to charge the customer in an instant then turn off the authorization option.