How can I get the forms automatically sent to my email address?

  • haveaheartfl
    Asked on November 20, 2019 at 8:22 AM

    They used to come to us but they haven't been for the last several weeks.  Is this a problem with the system or do I need to update something?

    We do rescue dog adoptions and we have been hearing from people that we aren't responding to their applications.

  • Richie JotForm Support
    Replied on November 20, 2019 at 10:00 AM

    Can you please share a submission ID in which you did not receive any notification email?

    Guide:https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

    I have checked your mail logs and it seems the notification emails are sent.

    Looking forward for your response.

  • haveaheartfl
    Replied on November 21, 2019 at 3:23 PM

    I cannot see any submission ID  I followed your link and did the sequence described.  Only the date and time comes up

  • John Support Team Lead
    Replied on November 21, 2019 at 5:09 PM

    You can find the Submission ID when you clicked the "gear" button found at the upper right side of the Submissions page and checked the ID field:

    How can I get the forms automatically sent to my email address? Image 10