I am not able to login

  • dheeraj
    Asked on November 20, 2019 at 11:49 PM

    Hi 

    I am getting "Login failed - SUSPENDED" error in login. 

  • Ashwin JotForm Support
    Replied on November 21, 2019 at 3:27 AM

    I am sorry for the trouble caused to you. I did check your account and found that it is currently suspended because of "Aadhar card" field you have added in form. Please check the screenshot below:

    1574324705aadharCard Screenshot 10

    Please note that you may collect that personal identification, the numbers only, however it is a must to add an agreement displayed on the form and a signature, widget fields.

    Here you are a helpful guide for you to add widgets to your forms: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form 

    You may like to take a look at the following guides which should help you: 

    https://www.jotform.com/help/76-Adding-a-License-Agreement-to-a-Form 

    https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form 

    For now, I have deleted the guilt field and activated your account. Please ensure that you add the widgets as explained above before adding any personal identification related field.