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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification e-mail reflecting old information when I amend a form

    Asked by misebaz on April 12, 2013 at 07:40 PM


    Is there any way to fix this?  When I amend a form the e-mail validation seems to be keeping the old information and not including the new data that is needed.



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    JotForm Support

    Answered by jonathan on April 12, 2013 at 07:46 PM

    Hi Barry,

    If you amend the form, it is also recommended to update the form's email template. This will ensure that the form's updated fields will reflect on the email notification.

    Please update the form's email notification template also. You can do this by creating a newer template using the Add New Email button.


    Hope this help. Inform us if you need further assistance.



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    Answered by misebaz on April 12, 2013 at 08:11 PM

    Worked a treat, thanks