What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account Suspended

    Asked by Bob on April 13, 2013 at 02:46 AM

    I certainly won't pay for the premium service until I'm confident that you have your act together. 


    I'm afraid I just wasted a 14 hour day reviewing and testing your product for nothing... I've been accused of PHISHING!


    We're creating polls, for crying out loud. We don't ask for ANY information from participants whatsoever. NOTHING!


    Are you guys really "professionals"?


    Account Suspended

    Due toterms of useviolation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake pleasecontact usto resolve this issue.
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on April 13, 2013 at 06:21 AM

    Hi Bob,

    First off, apologize for the inconveniences this may have caused. It was a mistake made by our system automatic Phishing Filter. Unfortunately, all new forms will undergo checking and if our system filter finds your form suspicious, auto suspension will happen.

    All you have to do is to contact us and we assure you that we will fix it right away.

    In addition, free account will undergo automatic review. If you will subscribe to our Paid Plan, all your forms will undergo Manual Review (by our human Form Reviewers). If we will find suspicious on your form, we will inform you about, we suggest and let you correct that.

    I hope that you will understand our side. We have a thousands of user forms to monitor, our strict implementation of this matter is highly needed to avoid future problems.


  • Profile Image
    JotForm Support

    Answered by Welvin on April 13, 2013 at 06:25 AM

    By the way, I forgot to mention that I have re-activated your account and whitelisted your forms. Whitelisting forms simply means that our system will exclude your forms for automatic checking. Although, this will not be applied if you will create new forms.

    ..and, Yes! We are Professionals.