What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We recently upgraded to Jotform Premium wih a yearly subscription and have noticed that our secure submissions have not increased.

    Asked by ProductionServices on April 06, 2011 at 12:42 PM

    We should be reaching out maximum capacity soon. Is there a time when we should be expecting to have access to our subscription benefits?

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    Answered by brx250 on April 06, 2011 at 01:08 PM

    Hi there Scott ,


    I do apologize for the inconvenience. I’ll forward this to our administrators to see if we can sort this out as soon as possible. We appreciate your patience and we will get back to you as soon as we can. Thank You!


    Albert | JotForm Support

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    JotForm Founder

    Answered by aytekin on April 07, 2011 at 01:10 PM

    Your account is now upgraded. For some reason your username has a space in it on the upgrade form. It should be "ProductionServices", not "Production Services".