What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am not sure if I understand your question correctly, it would help if you can re-phrase it again.
One thing I suggest you do also, is to update your form's notification email. Set the Sender E-mail value to "email@example.com" . This will ensure that your email messages are not being filtered as spam or directed to junk email folder.
Please try my suggestion then test the form again. Inform us if the issue persist.