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SENTHIL KUMAR NAsked on November 22, 2019 at 5:53 AM
Dear Team -
I opted for JotForm support for a month only. may i know the amount is deducted for the second month with out my notice.
Please revert my amount to account ASAP.
Regards,
Senthil
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jherwinReplied on November 22, 2019 at 6:27 AM
Hello Senthil - Please note that subscriptions are set to auto-renew. Also, you can upgrade or downgrade your account anytime by following this guide: How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free
Do you want to cancel your current subscription (silver monthly) and refund the last payment?
Please confirm, so we can proceed with your request.
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nayantharaReplied on November 22, 2019 at 11:50 AMPlease cancel my subscription and refund my money back to the credit card.
Thanks.
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Mike_G JotForm SupportReplied on November 22, 2019 at 1:52 PM
Upon checking, one of my colleagues has already assisted you with your concern via our support email.
Your account is now on a free subscription and the amount paid for Silver Monthly plan renewal has already been refunded.
If you have other questions or concerns, please do not hesitate to let us know.