What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can You Open a Video Lightbox directly in an Email?

    Asked by ketotherapeutics on April 14, 2013 at 01:25 AM

    I'm sending an eCard that's simply a JPEG hyperlinked to a YouTube video and Jotform - see below. I'd like to know, however, is there a way to actually open a lightbox in the email when users click on the JPEG instead? I could send the eCard as an html webpage instead of a JPEG if that helps.

    video email JotForm jpg
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    JotForm Support

    Answered by EltonCris on April 14, 2013 at 06:38 AM

    Hi,

    Sorry but JotForm lightbox can't be used on emails. They need to be executed on the browsers in order for it to work. My suggestion would be to embed your lightbox form on your site and set it's paramater to auto-open the lightbox once the user visits the page. After that, link your eCard image to this page, so whenever they click the eCard link the lightbox form will auto-open on the page.

    Let us know if you have further questions. Thank you!

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    Answered by ketotherapeutics on April 16, 2013 at 04:02 AM

    Thanks!