What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PLEASE HELP ? ACİL YARDIM LÜTFEN HESABIM SÜREKLİ ASKIDA

    Asked by murat ulusoy on April 14, 2013 at 01:18 PM

    sürekli hesabım askıya alınıyor. dün kapanmıştı otomatik sisteme takılmış açıldı bugün az önce yeniden askıya alındı hesabım noluyor böyle sürekli ücretli premium satın alacaktım çekiniyorum artık almaya. web sitem çalışmıyor. formlarımı güvenli mod bölümüne ekleyin lütfen.

     

    help me? please :(

    Page URL:
    http://www.sigortapaketim.com/index.php?route=information/information&<br/>amp;information_id=8

  • Profile Image

    Answered by jeanettebmz on April 14, 2013 at 06:04 PM

    Phishers will use our Form builder to make forms to catch passwords or credit card sensitive information into plain unlabeled text fields which are ussually made on untitled forms , and this behaviour violates our Terms of use.
    So , in order to control phishers we have implemented this system as we have millions of forms already hosted by our servers

    Fighting with real phishers is an everyday task and cannot be manually done. We ought to control this in order to be compliant with Internet Regulations, otherwise our site might penalized as it was back in February ,2012 due to phishing forms stored into our servers.


    I have unsuspended your account, but I would recommend you the following in order to prevent further suspensions:
    -Do not create forms with usernams and password fields or do not create a loging-like form
    -Do not to leave untitled or unused forms (with unlabeled fields, or with no fields at all)  . This is what most likely happened to your account in particular
    -Upgrade to Paid subscription:  Our paid customers will not be automatically suspended, we have a dedicated team to review paid customers and unless we determine that a form belongs to a real "paid" phisher, we will not suspend that account, we will rather send an email message asking for the purpose of the form, before deciding something else

    Kind regards

  • Profile Image

    Answered by jeanettebmz on April 14, 2013 at 06:10 PM

    The form that was found as suspicious is this one

  • Profile Image

    Answered by jeanettebmz on April 14, 2013 at 06:12 PM

    And like I said before Our paid customers will not be automatically suspended, we have a dedicated team to review paid customers

    However, IF we determine that a form belongs to a real "paid" phisher, we will not suspend that account, but we will rather send an email message asking for the purpose of the form, before deciding to do it. 

    If we prove that is a phishing form, we will go ahead and suspend the account, cancel your subscription and probably refund your last payment

  • Profile Image

    Answered by KASPERX on April 14, 2013 at 06:23 PM

    ben şimdi aylık yada yıllık abonelik almak istiyorum.

    9.90$ yada 19.90$ olandan almak istiyorum

     

    aylık abonelik aldığımda hesabımın askıya alınma ihtimali daha mı düşük acaba ? çok ingilizcem yok kusura bakmayın... ( I from turkey )

  • Profile Image
    JotForm Support

    Answered by Welvin on April 15, 2013 at 12:37 AM

    Hi,

    If you want to upgrade your account, use either of the following links;

     

    For Premium Subscription: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=KASPERX

    For Economy Subscription: http://sites.fastspring.com/interlogy/product/jotformeconomy?referrer=KASPERX

    For Professional Subscription: http://sites.fastspring.com/interlogy/product/jotformprofessional?referrer=KASPERX

     

    Being a Paid User, it doesn't mean we won't suspend your account. We will still do it (suspend) if we find any suspicious forms in your account.

    As our Manager have quote:

     

    IF we determine that a form belongs to a real "paid" phisher, we will not suspend that account, but we will rather send an email message asking for the purpose of the form, before deciding to do it. 

    If we prove that is a phishing form, we will go ahead and suspend the account, cancel your subscription and probably refund your last payment

     

     

    Thanks