The form is attaching the old PDF document format

  • mracicot
    Asked on November 26, 2019 at 2:48 PM

    I recently edited the PDF version of a form I created. I saved the updated PDF and added the PDF link from the "form fields" section in the notification email.


    I just tested the email and I didn't get the updated PDF, I got the generic submission form. 

    Jotform Thread 2056181 Screenshot
  • Welvin Support Team Lead
    Replied on November 26, 2019 at 6:05 PM

    We apologize for the inconvenience caused.

    I tried this, and I get the new PDF version. It is likely a cache. I have cleared it for you. Would you mind checking again?

    The form is attaching the old PDF document format Image 1 Screenshot 20

    Guide to clear your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache. 

  • mracicot
    Replied on November 26, 2019 at 9:50 PM
    Thank you-it worked! Is there any way to change the title of the pdf attachment? The document is titled “Certificate for print” on the PDF editor… somehow it pulled as this!
    [cid:image001.png@01D5A49F.1DB56480]
    Morgan Racicot
    HR Generalist
    ...
  • BJoanna
    Replied on November 27, 2019 at 2:41 AM

    We are unable to see your screenshot. Please note that the files attached to an email will not be shown here on the forum. You need to open this thread and upload your screenshot.

    How to Post Screenshots to Our Support Forum

    The PDF File Name can be changed in the Layout Settings. 

    1574840451pdffilename Screenshot 10

  • mracicot
    Replied on January 2, 2020 at 10:50 AM
    Hi,
    I am having the same issue with the form entitled GOLD recognition form. I cleared the cache using our super user account, Atlee64. It did not work. There should be a PDF attachment.
    Thanks,
    [cid:image004.jpg@01D5C156.A021DE20]
    Morgan Racicot
    HR Generalist
    ...
  • David JotForm Support Manager
    Replied on January 2, 2020 at 1:14 PM

    Your new question will be addressed in a separate forum thread: https://www.jotform.com/answers/2097583