Can't open pictures from email submissions

Hello, 

When we try to open a picture from an email received after the submission, we are getting an error message. This is the first time this has happened. Can you please help with this? 

I look forward to hearing from you.

With appreciation, 

Katie Stancil 

It appears to be caused by the JotForm account privacy settings. By default, we have a 'Require log-in to view uploaded files.' option enabled.

That option can be turned off from the Account Settings.

If you need any further assistance, please let us know.