What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Data Cannot Be Decoded

    Asked by controlyseguimientodr on April 15, 2013 at 10:36 AM

    GOOD AFTERNOON,

     

    IM HAVING PROBLEMS RIGTH NOW WITH YOUR SERVCIE, AND I PAY FOR IT, I WANT TO KNOW WHY I CANT SAVE CHANGES IN ALL MY FORMS IT SHOWING THE FALLOW ERROR "Form data cannot be decoded" THIS IS HAPENING IN ALL MY FORMS I NEED AN ANSWER AS SOON AS POSIBLE I JUST UPLOAD AN SCREENSHOT AND ONE URL FROM MY FORMS 

     

    I WILL BE WAITING FO YOUR ANSWER

    Page URL:
    http://form.jotformpro.com/form/30850924938967

    Screenshot
    My Forms style size font
  • Profile Image

    Answered by jefreylandicho on April 15, 2013 at 10:58 AM

    I was able to replicate the same issue and have forwarded your concern to our developers for further investigation. We apologize for the inconvinience this has caused you.

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    JotForm Founder

    Answered by aytekin on April 16, 2013 at 11:39 AM

    Exactly when this started happening? Did you add a particular question or condition before this started happening. 

    We are looking into this and we will get back to you within 1-2 days. 

    Thanks. 

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    JotForm Founder

    Answered by aytekin on April 18, 2013 at 11:24 AM

    We have spent a lot of time with this and we couldn't find an easy solution. Your form and especially dropdowns you have in it are just too large. We seem to be hitting a limit. If you delete 5 questions the save starts working again. So, our recommendation is to make your form smaller if possible. Or split it into multiple forms. 

    At least as a temporary solution. We assigned a bug ticket for it but there is no way for us to fix this in a short time period. We will let you know if/when we can fix this. 

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    Answered by oseo5511 on July 26, 2013 at 06:20 PM

    oh my god :( please tell me this is a nightmare... in this case i am out 50+ hours of work and more than likely my job and a client... because i do have a lot more fields and conditions than that...

     

    this is too upsetting... I cannot even bring myself to drink the opened bottle sitting right next to me Aytekin, i am not even kidding. I really did not expect this of jotform despite my past experience. this was not mentioned anywhere that you have a hard limit of 400 or whatever number of fields / conditions per each form. at least i could not have been in the pickle i am in right now, and i would have possibly not even picked up this client for these things.

     

    i hope there is a miracle on my path soon, or this is gonna be purely embarrasing and bad, a total loss for me.

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    JotForm Support

    Answered by jonathan on July 26, 2013 at 08:00 PM

    @oseo5511

    Hi, may I suggest that you create a separate topic for your inquiry.

    You can do that using this link http://www.jotform.com/contact

    We will attend to your concern as soon as possible.

    Thanks.