- controlyseguimientodrAsked on April 15, 2013 at 10:36 AM
IM HAVING PROBLEMS RIGTH NOW WITH YOUR SERVCIE, AND I PAY FOR IT, I WANT TO KNOW WHY I CANT SAVE CHANGES IN ALL MY FORMS IT SHOWING THE FALLOW ERROR "Form data cannot be decoded" THIS IS HAPENING IN ALL MY FORMS I NEED AN ANSWER AS SOON AS POSIBLE I JUST UPLOAD AN SCREENSHOT AND ONE URL FROM MY FORMS
I WILL BE WAITING FO YOUR ANSWER
- jefreylandichoAnswered on April 15, 2013 at 10:58 AM
I was able to replicate the same issue and have forwarded your concern to our developers for further investigation. We apologize for the inconvinience this has caused you.
- JotForm FounderaytekinAnswered on April 16, 2013 at 11:39 AM
Exactly when this started happening? Did you add a particular question or condition before this started happening.
We are looking into this and we will get back to you within 1-2 days.
- JotForm FounderaytekinAnswered on April 18, 2013 at 11:24 AM
We have spent a lot of time with this and we couldn't find an easy solution. Your form and especially dropdowns you have in it are just too large. We seem to be hitting a limit. If you delete 5 questions the save starts working again. So, our recommendation is to make your form smaller if possible. Or split it into multiple forms.
At least as a temporary solution. We assigned a bug ticket for it but there is no way for us to fix this in a short time period. We will let you know if/when we can fix this.
- oseo5511Answered on July 26, 2013 at 06:20 PM
oh my god :( please tell me this is a nightmare... in this case i am out 50+ hours of work and more than likely my job and a client... because i do have a lot more fields and conditions than that...
this is too upsetting... I cannot even bring myself to drink the opened bottle sitting right next to me Aytekin, i am not even kidding. I really did not expect this of jotform despite my past experience. this was not mentioned anywhere that you have a hard limit of 400 or whatever number of fields / conditions per each form. at least i could not have been in the pickle i am in right now, and i would have possibly not even picked up this client for these things.
i hope there is a miracle on my path soon, or this is gonna be purely embarrasing and bad, a total loss for me.
- JotForm SupportjonathanAnswered on July 26, 2013 at 08:00 PM
Hi, may I suggest that you create a separate topic for your inquiry.
You can do that using this link http://www.jotform.com/contact
We will attend to your concern as soon as possible.