I can't download the new private key that I have requested

Hi I can't download the new private key that I have requested - it won't open or save as...

Any suggestions?

Thanks...

Is there any way you can take a short clip of the problem? That would help us troubleshoot this for you. Please try with another browser as well. That may work. Or, try clearing your browser cache and download private key again.

Let us know if the issue persists on your end.