What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I was not able to replicate the same issue as I have successfully generated an excel file on Creative Services Request Form submissions within 56 seconds upon clicking the excel generate button icon. Can you please try using another browser like Google Chrome and see if it works.
If the issue stll persist, please contact us again.