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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Email alerts always go to email address configured in our account profile

    Asked by davisdemographics on April 15, 2013 at 01:58 PM

    I cannot seem to successfully change the alert email in my forms. I change it in the recipient email/address box in the lower right corner like its mentioned in the FAQs...but the test email always goes to the account as configured in our accounts profile. 

    Screenshot
    email email alerts My Forms recipient recipient email
  • Profile Image

    Answered by davisdemographics on April 15, 2013 at 02:04 PM

    I found the answer. It looks like the 'Test Email' button always sends mail to the address in your account's profile, it does NOT send a test email to the address you have configured for the notification!

  • Profile Image

    Answered by glennlee on April 15, 2013 at 02:05 PM

    Hi,

    Test mail will only send email notification on the account's primary email address. Please try to test it on preview mode, submit a form.

     

    And also to avoid not receiving email notifications ,please see this guide.

     

    Regards,