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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email alerts always go to email address configured in our account profile

    Asked by davisdemographics on April 15, 2013 at 01:58 PM

    I cannot seem to successfully change the alert email in my forms. I change it in the recipient email/address box in the lower right corner like its mentioned in the FAQs...but the test email always goes to the account as configured in our accounts profile. 

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    Answered by davisdemographics on April 15, 2013 at 02:04 PM

    I found the answer. It looks like the 'Test Email' button always sends mail to the address in your account's profile, it does NOT send a test email to the address you have configured for the notification!

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    Answered by glennlee on April 15, 2013 at 02:05 PM


    Test mail will only send email notification on the account's primary email address. Please try to test it on preview mode, submit a form.


    And also to avoid not receiving email notifications ,please see this guide.