Square Integration Test Mode: INVALID_REQUEST_ERROR when form is submitted

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    clickableimpact
    Asked on November 27, 2019 at 08:53 AM

    Hello, I just activated the Test Mode for my Square integration and this is the error that I'm getting


    1574862752Screen Shot 2019-11-27 at 8.51


    I'm not entirely sure why. I used the test numbers Square published on their website

    Can you please help me find a solution?

    Card number 4111 1111 1111 1111
    Expiration date 12/21
    CVV

    111



  • Profile Image
    Richie_P
    Answered on November 27, 2019 at 12:22 PM

    I have tested a cloned version of your form and I can't seem to replicate the issue at my end.

    Can you please try to re-integrate your form with Square?

    Let us know if the issue still remains.

  • Profile Image
    Camilo Parra
    Answered on November 27, 2019 at 12:26 PM

    I’m still having the same issue. The test environment gives me the error when I try to process a payment using Square’s card numbers.


    so you’re saying that on your end the transaction goes through and that the test credit card works?

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    Richie_P
    Answered on November 27, 2019 at 12:32 PM

    I have used the test card and it is working correctly at my end.

    Kindly try to re-integrate Square with your form.

    Let us know how it goes.

  • Profile Image
    clickableimpact
    Answered on December 03, 2019 at 10:17 AM

    Hello, I followed the instructions and I still get the same error. Can you please help me find a solution?

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    Richie_P
    Answered on December 03, 2019 at 10:50 AM

    Thank you for testing it our further.

    I was able to replicate the issue when I tested your account.

    I have escalated the issue to our back-end team for further investigation.

    They will contact you via this thread once updates are available.

  • Profile Image
    clickableimpact
    Answered on December 03, 2019 at 10:58 AM

    Sounds great thank you!

  • Profile Image
    clickableimpact
    Answered on December 06, 2019 at 02:19 PM

    Hello, it's been 3 days since the last update. Can you please give me some news one this?

  • Profile Image
    VincentJay
    Answered on December 06, 2019 at 04:12 PM

    Upon checking the ticket, unfortunately, there is still no update from our developers.

    I will ask the developers assigned to this thread if there's any updates.

    Thank you.

  • Profile Image
    clickableimpact
    Answered on December 11, 2019 at 04:30 PM

    Hello, it's been two weeks since I asked my original question and I still haven't gotten an answer. Can you please give me an update on what's going on?

    Thank you

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    VincentJay
    Answered on December 11, 2019 at 06:13 PM

    Sorry for the inconvenience.

    We still do not have any updates. I will leave a message to the developer and ask for any updates. 

  • Profile Image
    olivia
    Answered on December 12, 2019 at 02:20 AM

    Hello,

    We are sorry for the issue you experienced. Unfortunately, Square SandBox is not available for now. They updated their APIs and we are updating the our side now.

    You can receive payments in Live mode.

    Thank you for your understanding.

  • Profile Image
    ender
    Answered on August 04, 2020 at 10:38 AM

    Hello,

    We fixed the bug about Square's test mode. Would you please check and inform us if you have any problems?

    Thank you, best regards.