What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Using paypal in my form to collect payment

    Asked by DaybreaPhoto on April 15, 2013 at 04:54 PM

    I am using a form as a way to confirm a booked client.  I need to collect a fee to reserve their date.  The paypal payment option is great... I just want to know exactly how it works before I send the form to a client.  They pay after clicking submit?  They pay before clicking submit???? 

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    JotForm Support

    Answered by Welvin on April 15, 2013 at 05:28 PM


    Thanks for contacting us.

    They will pay after clicking the submit button. If they will pay, you should automatically get a confirmation from Paypal and the Form (via Form Notification). If they will reject or just closed the Payment Page after redirected, you won't received any notification and the submissions will become pending. Check this guide for more information: How to View Incomplete Payments