One of my forms are not being emailed to me anymore. One is but the other one doesn't.

  • littlegroovers
    Asked on November 27, 2019 at 2:52 PM

    This means I have to log into my account constanly to check I have new forms.

    It is the Afternoon Classes form that does not email to me anymore. 

  • David JotForm Support Manager
    Replied on November 27, 2019 at 6:23 PM

    Thank you for contacting us. Our mail log shows that the notifications are being sent for that form:

    1574897413blurry Screenshot 10

    Please check your spam folder. Also, try using noreply@jotform.com as the sender to see if that makes a difference.

  • littlegroovers
    Replied on December 6, 2019 at 11:50 PM
    It still isn’t sending to my email which is very strange ? Nothing in my spam either

    Kind Regards
    Yvette Hickey
    Director/Teacher
    Ph: 07 5667 7441
    Mob: 0431 960 163
    Email: littlegroovers@bigpond.com
    Web: www.littlegrooversdanceco.com

    ...
  • jherwin
    Replied on December 7, 2019 at 5:51 AM

    I checked this form (61783523042856) and found that you are using a custom sender email to send the notification.
    1575715875sender email Screenshot 10
    Please try changing this to our default sender email (noreply@jotform.com) and see if it works. Your other form is using our email sender as well which is why you are not having issues with that form.

    If our email sender worked then the issue was with your custom sender.