E-mail notifications not being received.

  • Profile Image
    NikF
    Asked on April 06, 2011 at 08:34 PM

    Hi, I have a client who says they are not receiving e-mails from the form i published on their website. After i confirmed that the e-mail address i had the notification directed to was correct i tested it with an alternate address. Seems the notification would get delivered to nikfield@hotmail.com, but would not go to lynneyelich@sasktel.net. I also told them to check the junk/spam filter, but they assure me the e-mail is not there either. 

     

    Thanks,

    NikF

  • Profile Image
    allanftd
    Answered on April 07, 2011 at 04:55 PM

    Hi NikF,

    Thanks for bringing this to our attention. Could you please check in your JotForm account's submissions page if you can find the submissions that were not received by email?

    At this point, it may help that you contact the ISP or email provider (in this case, Sakstel) regarding this issue so that they can also start investigating on their end. They may have implemented some email filters that affects how you receive your emails.

    If the issue still persists, please let us know so that we can investigate further. Thank you for using JotForm!

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