Why aren't we receiving email notifications?

hi, im not receiving the responses by email.

We had a temporary issue regarding notification emails which should be resolved by now. Could you please try again and let us know if the issue still persists?

Also, according to our backend team, it might take some time to get the notification email as there are in the queue

@BulldogRescue

I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/2059523 

Thank you for contacting Bulldog Rescue and Rehoming.
Whilst you are waiting for us to reply you may find the answer to your query via the Help Page on our web site at http://www.bulldogrescue.org.uk or via our FaceBook page at https://www.facebook.com/BulldogRescue
If you have an urgent inquiry please call 0871 2002450 and leave a message if necessary
Our usual office hours can be found here: http://www.bulldogrescue.org.uk/Contact-information where you can also see who is available
Tania
Office Manager
Bulldog Rescue & Rehoming
Our 0871 telephone number will be charged at 10p per minute and generates a 3p per minute donation towards the running of Bulldog Rescue. The alternative number is 02393 872328
...

hi, the problem persists...

im not getting the emails when the form is completed...

I did check your form "Pedido de recolha" and it seems you have setup custom sender email agalpor*****@gmail.com to send submission email to same email address. I am not sure if that is causing this issue but sometime the receiving email server can mark such incoming email as spam or simply reject it.

I would suggest you to please change either the recipient email address to some other email address or set the sender email as noreply@jotform.com and see if that solves your problem.

Do get back to us if the issue persists.